Today’s guest, Chrystal Morris Harry challenges the misconception that empathetic leaders are pushovers, revealing how balancing people-first leadership with clear expectations creates teams that thrive through challenges.
Chrystal Morris Harry is the Managing Partner and Co-Founder of JBM Strategic Partners and brings more than 20 years of HR expertise as the Organizational Development & Wellness Manager for the City of Las Vegas. She’s passionate about creating growth opportunities and was named Employee of the Year for 2022.
From the importance of integrity to why empathy doesn’t make you “soft,” Chrystal shares refreshingly honest perspectives on leadership that middle managers can apply immediately. She reveals how authenticity creates psychological safety on teams, why cross-departmental relationship building is crucial for career advancement, and how her core values of integrity, empathy, growth, and authenticity guide her leadership approach. You’ll hear practical strategies for challenging team members to grow while still meeting them where they are, and why owning your mistakes creates a culture where everyone can thrive.
If you’re tired of leadership advice that feels disconnected from real-world challenges, Chrystal’s down-to-earth wisdom and willingness to share her own missteps offer the perfect antidote. Her practical insights will help you unlock your team’s potential while staying true to yourself.
Key Highlights
• How Chrystal’s core values of integrity, empathy, growth, and authenticity guide her leadership approach
• Why “empathy” and “sympathy” aren’t interchangeable, and how to use empathy effectively without avoiding tough conversations
• Practical strategies for encouraging growth in team members who say “I just want to do my job”
• The power of admitting mistakes and how it creates psychological safety for your team
• What successful leaders do differently – from empowering their teams to remaining curious and continuously learning
• Why leaders who get “stuck” often avoid tough conversations and take credit for their team’s work
• How to advance your career by building cross-departmental relationships and expanding your internal network
Links Mentioned
- Chrystal’s LinkedIn page: https://www.linkedin.com/in/chrystal-morris-harry-mba-sphr-jctc-jcdc-63350a13/
- Chrystal’s Business LinkedIn page: https://www.linkedin.com/company/jbm-strategic-partners/
- The Made Leader Community: https://growthsignals.co/leadership-training/
Guest Bio
Chrystal Morris Harry is the Managing Partner and Co-Founder of JBM Strategic Partners and brings more than 20 years of expertise in human resources, specializing in talent management, training, and employee development. She is passionate about creating growth opportunities and helping others realize their full potential. A longtime resident of the Las Vegas Valley since 1995, Chrystal currently serves as the Organizational Development & Wellness Manager for the City of Las Vegas, overseeing performance management, employee development, and HR training initiatives.
One of her primary objectives has been guiding individuals in charting their career paths and demystifying the organization’s promotional process. In recognition of her exemplary efforts to drive positive change and foster an environment where employees can thrive, Chrystal received the City of Las Vegas Employee of the Year award for 2022.