Trust is like the air we breathe – when it’s present, nobody really notices; when it’s absent, everybody notices.

– Warren Buffet

“Trust” is an elusive concept. We know when it’s there and when it’s not. But many times, we have trouble pinpointing how trust was built or on the flip side how trust eroded.

Jen Arnold, a seasoned trainer and facilitator, guides us through the profound impact of trust on various aspects of leadership and employee dynamics. In this episode, we delve into the often underestimated yet critical role of trust in leadership.

Jen underscores the profound influence of trust on employee retention, productivity, energy, engagement, and burnout.

We examine the indicators of trust issues within workplaces and introduce the distinction between cognitive-based trust and affective-based trust, providing a comprehensive understanding of the multifaceted nature of trust.

Additionally, the episode introduces the “layers of trust” model, delineating three pivotal layers: credibility and competence, dependability and consistency, and compassionate candor. Through this model, we gain valuable insights into the intricate components that form the bedrock of trust within leadership and organizational dynamics.

Join us as we uncover the layers of trust, gain a deeper understanding of its profound impact on leadership, and learn how to cultivate and preserve trust within professional environments.

Let me know what you thought of this episode HERE.